F.A.Q's

How soon will I receive my order?

We aim to dispatch all orders within 2 business days. Orders are sent with Poste Haste couriers and depending on the delivery address you should receive your order in 1-5 days from dispatch.

Where is my order sent from?

Orders are dispatched from our Auckland warehouse.

I haven’t received my order?

If you haven’t received your order after a week please email us on accounts@ashleyandco.co.nz and we will track it for you.

Do you offer free delivery?

Yes orders over $65 are sent free of charge. If your order is under $65 you will be charged $6.50.

What can I do if the product I want to order is showing as out of stock?

We try to have all products in stock all of the time however sometimes there is a delay in receiving a delivery or we have forgotten to update the site. Please email us and we will be able to tell you when it will be back in stock or suggest a local stockist that may have it in stock.

What happens if my order is damaged or it is missing items?

Please email us on accounts@ashleyandco.co.nz to resolve any issues with your order. For damaged items we may require photos or for the products to be returned.

Can I change my order after I have processed it?

Once you confirm your order online, it is sent directly to our team for processing. We’d love to help if your order hasn't already been packed. Please contact us.

Do you deliver internationally?

We have international distributors in a number of markets and working on several others. Please email us for details on international delivery. If you are in Australia, please visit our AU site www.ashleyandco.com.au

I bought a Home Perfume but I can’t find the Reeds?

The Reeds are supplied in a seperate box. If you bought the product in a retail store please contact the retailer directly so they can arrange to get this to you. If you bought the Home Perfume from our online store and didn’t receive them please contact us.

How does perfume work?

Perfumes are traditionally structured to contain three levels of “notes”. Known as the top note, the middle note, and the base or bottom note. The top note is the initial impression a fragrance gives. These fragrances are mild such as cucumber, mint and lemon. The middle or heart note is the “second” scent, usually warmer and floral. Common examples include tuberose, gardenia, rose. The bottom or base note of a perfume is the deep earthy aroma that initially is quite subtle, but develops and lingers longer. Familiar base notes include musk, patchouli and sandalwood.

What differentiates Ashley and Co from other fragrance products?

Aesthetically pleasing, without being obtrusive in the home. Ashley and Co.’s design and fragrances are subtle yet distinctive. Each product is made up of a generous amount of perfume to ensure a quality diffusion of scent throughout the room.

How do I assemble my Home Perfume?

Simply unscrew the cap and replace it with the black aluminum top. Dip the sticks in the solution, then flip the sticks and pop them through the hole in the top. The fragrance will then filter throughout the room.

How does the Home Perfume work?

The perfume solution diffuses up the porous sticks. As the sticks become more saturated the fragrance will pleasantly intensify. To vary the intensity of the fragrance, simply flip the sticks.

How long will my Home Perfume last, and can you buy refills?

The diffuser will last approximately 5 – 8 months depending upon the room conditions. The dryer the conditions, the greater the rate of diffusion and evaporation, thus more humidity has the opposite effect. We do not produce refills, as once the sticks have been saturated by a fragrance they will not take to another, and secondly adding another fragrance to a used bottle will alter the scent.

How long will my Home Perfume last unopened and can I close up the bottle once open?

The fragrance will last unopened for up to 2.5 years, however, we recommend not to store it in direct sunlight, best boxed, and at room temperature. Yes you can put the top back on to seal the fragrance once opened.

Why has my Home Perfume darkened in Colour?

This is very normal. As the solution diffuses, the colour may darken. This is due to the solution being exposed to air and sunlight.

Are there any precautions to be aware of?

Please place Home Perfume on stable and level surface. As with any perfume solution, please ensure that there are no drips down the side of the bottle as this may result in damage to any wood or veneer surface. Please keep out of reach of small children.

My pump on the WashUp is hard to unscrew and it won’t pop up. How can I make it work?

Try screwing the pump onto the bottle as tight as possible in a clockwise direction. Then twist the pump part around in a anti-clockwise direction until it pops up. Any problems please let us know.