Delivery & Returns
Delivery & Returns
SHIPPING & DELIVERY
We like to process orders as quickly as possible within standard working hours. Once your order has been dispatched, you’ll receive an email confirmation with tracking details – you needn't follow your nose.
New Zealand Shipping Rates:
- Orders $75 and over: Free shipping
- Orders under $75: $12 flat rate
- Chatham Islands: $50 flat rate shipping
Please note delivery to rural addresses may take longer than standard delivery times.
We are currently unable to deliver to PO Box addresses.
If for any reason you are unsatisfied with your purchase, please contact us and we’ll do our best to resolve the issue as swiftly as possible.
CLICK & COLLECT
If you would prefer to pickup your online order, you can Click & Collect from our Warehouse in Auckland between 12pm and 3.30pm, Monday - Friday.
1) Shop online at https://ashleyandco.co
2) Select ‘Click & Collect’ from 'Shipping Method' at checkout.
3) Receive an email notification when your order is ready to be collected.
Same day Click & Collect service is available on orders that are received by 12pm. Mon-Fri only. When collecting your order from our Warehouse, you will need to show a copy of the order email confirmation.
Address for Click & Collect: Ashley & Co, 52d Arrenway Drive, Rosedale, Auckland 0632
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RETURNS & EXCHANGES
Please choose your purchase carefully as all sales are final. No returns or exchanges on any product are accepted unless the goods are faulty or the incorrect item has been shipped to you.
